Privacy Policy -

At Elite Dog Resort Pattaya (“we”, “our”, or “us”), we value your privacy and are committed to protecting the personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and any other details you provide when booking a service, completing a contact form, or subscribing to updates.
Pet Information: Pet’s name, breed, age, medical conditions, and special care requirements.
Technical Data: IP address, browser type, device information, and pages visited.
Media and Security Data: Images or video recordings from our facility’s CCTV cameras for safety and monitoring purposes.

2. How We Use Your Information

We use your information to:

Process reservations, payments, and service requests.
Communicate with you about bookings, updates, and promotions.
Monitor and improve our services and customer experience.
Ensure the safety and welfare of pets under our care.
Comply with legal obligations and internal security policies.

3. Use of Artificial Intelligence (AI) and Monitoring Systems

Elite Dog Resort Pattaya may use AI-assisted video analysis to detect signs of stress, anxiety, or abnormal behavior in pets for welfare monitoring. This system operates securely and does not share video footage externally without consent.

4. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics or Meta Pixel) to understand visitor interactions and improve our website. You may adjust your browser settings to refuse cookies.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. Information may only be shared with:

Trusted partners or service providers (such as veterinarians or payment processors) under confidentiality agreements.
Legal authorities if required by law.

6. Data Security

We implement appropriate security measures to protect your information from unauthorized access, loss, or misuse. Access to data is limited to authorized personnel only.

7. Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

8. Your Rights

Depending on your location, you may have rights to:

Access or request a copy of your data.
Correct or delete your personal information.
Withdraw consent for marketing communications.

To exercise these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices or content.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated “Effective Date”.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Elite Dog Resort Pattaya
Pratumnak, Pattaya, Thailand
📧 [email protected]
🌐 [www.elitedogresort.com]